The journey towards success is normally hard, but with our team of dedicated professionals, we can make it easy for you. Our seven-step process ensures that we build a strong and lasting partnership with our clients that help our clients achieve success faster.
1.One Pager Contract:
The first step in our journey towards success is to provide you with a simple one pager document that outlines each cost element of our service, as well as the profit amount we intend to make. We understand that transparency and clarity is important, which is why we show you where we make our profit from the get-go.
2. Goal Setting & Timelines:
Our 1st meeting is geared around understanding your unique goals and timelines. We understand that each client is different, which is why we take the time to get to know you and your needs.
3. Project Plan:
Together, we craft a detailed project plan that is customised to your specific goals and timelines, outlining each step we will take and the clear deliverables we will provide. We work closely with you to ensure accountability and transparency throughout the process.
4. Reporting:
Data transparency is our magic juice, which is why we provide you with a personalised account on our user-friendly online data platform. This allows you and your team members to access all the waste data we publish, matching your unique data needs. Communication is streamlined by linking relevant individuals in your accounting department to the platform, ensuring that everyone is on the same page.
5. Finalising the SLA:
Together, we collaborate to finalise a detailed service level agreement, outlining all of your expectations and our commitments to meet them. This ensures that we are on the same page and can work towards achieving your desired outcomes.
6. Service Start:
Once our services start, our dedicated client relations manager will be with you every step of the way, ensuring that we not only meet but exceed your expectations. Monthly meetings allow us to stay on top of your evolving needs and goals, and continuously strive towards achieving success together.
7. Quarterly Surveys:
To ensure that we continually exceed your expectations, we conduct quarterly client surveys to measure your satisfaction levels with our services. This data is of utmost importance to us, therefor our board has a direct view of this data.
At the end of the day, we want you to brag about our service. The way we ensure this is by limiting our contracts to 1 year at a time, which allows you to cancel service if we stop meeting your expectations.
With us you can rest assured that you are in good hands. So, are you ready to embark on a journey towards success with us? Let's get started!
